AdTechTalent
customer success9 days agoRemote

Pixalate

Director of Customer Success

customer successprogrammaticad fraudprivacy complianceSSPDSPdigital advertisingIVTviewabilityC-level communicationad operations

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Director

Years experience

3-5

Location

McLean, United States; New York, US

Full job description

Director of Customer Success role focused on leading customer engagement, growth, and retention strategies for Pixalate’s clients in the programmatic advertising ecosystem. Responsibilities include managing key client relationships, advising on ad fraud prevention and privacy compliance, monitoring customer metrics, and collaborating with Sales and Marketing for upsell opportunities. Requires 4+ years in customer success or technical sales roles within digital advertising technology, strong leadership skills, and expertise in programmatic advertising, IVT, and digital media operations. Benefits include full medical/dental/vision coverage for employees, parental leave, unlimited PTO, 401(k), remote-first work from DC or NY metro area, and flexible work environment.

What you'll do

  • Set strategy with executive team to drive customer engagement, growth, retention focusing on churn reduction and client advocacy
  • Own and manage key client relationships in programmatic ecosystem (SSPs, DSPs, ad exchanges, agencies, publishers)
  • Guide customers to achieve business goals and address ad fraud prevention and privacy compliance concerns
  • Use data-driven approach to monitor customer engagement metrics, team KPIs, and account health to identify risk and take action
  • Understand competitive landscape, industry developments, and standards
  • Collaborate with Sales and Marketing to create and optimize upsell and cross-sell strategies

Requirements

  • BA/BS degree in technical, business, or related fields or equivalent experience
  • 4+ years experience in client-facing customer success, technical account management, or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or digital advertising technology vendors
  • Advanced experience in creating strategies to drive customer engagement, growth, and retention
  • Experience leading a high-performing customer success team with proven performance and revenue goal achievements
  • Understanding of Invalid Traffic (IVT) and viewability in digital advertising
  • Expert knowledge of programmatic digital advertising to communicate client requests and provide guidance
  • Knowledge of differences among digital advertising channels (desktop, mobile web, in-app mobile, OTT/CTV) for display, video, and native advertising
  • Ability to translate product insights into ROI and operational client recommendations
  • Expert communication skills with ability to hold C-level customer conversations
  • Understanding of digital media ecosystem terminology and ad operations tools and practices

Tech stack

programmatic advertisingad fraud preventionprivacy complianceInvalid Traffic (IVT)viewabilitydigital advertising channelsjavascripttaggingcookiemacrosad operations tools

Benefits

Medical, dental, and vision insurance with 100% employee premiums covered, 50% for dependentsGenerous parental and maternity leaveUnlimited PTO401(k) retirement planEmployee referral bonus programMonthly internet reimbursementRemote-first work from DC or NY metro areaCasual, flexible work environmentAnnual team eventsClear path to sales leadershipInternational and domestic travel

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