AdTechTalent
customer success22 days agoRemote

Pixalate

Director of Customer Success

customer successprogrammaticad frauddigital advertisingSSPDSPCTVOTTclient managementdata-drivencustomer retentionIVTad operations

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Director

Years experience

3-5

Location

McLean, United States; New York, US

Full job description

Director of Customer Success role focused on advising executive leadership on strategies to grow and retain customers and partners. Lead Customer Success team members and maintain active client relationships with programmatic ecosystem clients such as SSPs, DSPs, ad exchanges, agencies, and publishers. Responsibilities include setting strategy for customer engagement, growth, and retention, managing key client relationships, guiding customers on ad fraud prevention and privacy compliance, monitoring engagement metrics and KPIs, understanding industry developments, and collaborating with Sales and Marketing for upsell and cross-sell. Requires BA/BS or equivalent, 4+ years in client-facing customer success or technical sales roles in digital advertising technology, advanced strategy experience, leadership skills, knowledge of IVT and viewability, programmatic advertising expertise, and strong communication skills. Benefits include full employee medical/dental/vision coverage, parental leave, unlimited PTO, 401(k), referral bonuses, internet reimbursement, remote-first work from DC or NY metro, flexible environment, team events, leadership path, and travel opportunities.

What you'll do

  • Set strategy with executive team to drive customer engagement, growth, retention focusing on churn reduction and client advocacy
  • Manage key client relationships in programmatic ecosystem including SSPs, DSPs, ad exchanges, agencies, and publishers
  • Guide customers to achieve business goals and address ad fraud prevention and privacy compliance concerns
  • Use data-driven approach to monitor customer engagement metrics, team KPIs, and account health to identify risk and take action
  • Understand competitive landscape, industry developments, and standards
  • Collaborate with Sales and Marketing teams to optimize upsell and cross-sell strategies

Requirements

  • BA/BS degree in technical, business, or related fields or equivalent experience
  • 4+ years experience in client-facing customer success, technical account management, or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or digital advertising technology vendors
  • Advanced experience creating strategies to drive customer engagement, growth, and retention
  • Experience leading a high-performing customer success team with proven performance and revenue goal achievements
  • Understanding of Invalid Traffic (IVT) and viewability in digital advertising
  • Expert knowledge of programmatic digital advertising to communicate client requests and provide guidance
  • Knowledge of differences among digital advertising channels (desktop, mobile web, in-app mobile, OTT/CTV) in display, video, and native advertising
  • Ability to translate product insights into ROI and operational client recommendations
  • Expert communication skills with ability to hold C-level customer conversations
  • Understanding of digital media ecosystem terminology and ad operations tools and practices

Tech stack

programmatic advertisingSSPDSPad exchangescampaign optimizationjavascripttaggingcookiemacrosdigital advertising tools

Benefits

Medical, dental, and vision insurance with 100% employee premiums covered and 50% for dependentsGenerous parental and maternity leaveUnlimited PTO401(k) planEmployee referral bonus programMonthly internet reimbursementRemote-first work from DC or NY metro areaCasual, flexible work environmentAnnual team eventsClear path to sales leadershipInternational and domestic travel

Apply now

Ready to take the next step in your career? Click the button below to continue to the application process.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.