Director, Customer Success at Zeta Global | AdTechTalent
customer success2 days agoHybrid
Zeta Global
Director, Customer Success
customer successaccount managementclient relationsP&Lleadershipmarketing technologyadvertising technologycustomer data platformteam managementbudget management
Key details
Salary
$130K – $150K
Employment type
Full-time
Seniority
Director
Years experience
5-10
Location
Atlanta, United States
Full job description
Director, Customer Success role leading CRM Customer Success team with P&L ownership and leadership for a book of business. Responsible for growing and expanding client relationships across verticals, strategic marketing consulting, and account team leadership. Manages client relationships, account plans, P&L goals, contract compliance, and service fulfillment. Provides thought leadership by identifying inefficiencies and developing solutions. Mentors Client Success Managers and cultivates internal relationships. Oversees financial reporting, client satisfaction, team performance, and supports sales efforts. Requires 5-7 years in Client Success or Account Management in Marketing Technology, Advertising Technology, or Customer Data Platform industries. Strong communication, technical acumen, client management, leadership, attention to detail, and budget management skills needed. Hybrid role based in Atlanta (1-2 days/week). Salary range $130,000 - $150,000. Benefits include unlimited PTO, medical/dental/vision coverage, equity and stock purchase plan, employee discounts, wellness classes, and pet insurance.
What you'll do
Delivers on and actively manages against Account Plan, targets & business objectives
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Balances long-term client and corporate goals with immediate client and corporate objectives and needs
Owns and manages a client book of business between $3 Million and $4 Million
Manages against and monitors the P&L goals and progress, respectively, on a weekly basis
Structures account strategy based on understanding client needs and developing client relationships at all levels
Directs & ensures contract compliance and service level fulfillment
Quick to identify areas of inefficiency, leverages and develops solutions that produce measurable results
Brings creative approaches to decision-making, while stimulating ideas from others
Mentors and develops Client Success Managers
Cultivates trusting relationships with internal team members – client success team, executive stakeholders, support teams, subject matter experts
Contributes to company’s evolution - i.e. knowledge sharing, best practices, processes
Sets example honoring company values and guidelines
Contributes to professional development plans of direct/indirect reports
Assumes overall financial reporting for relationship with client – contributing to growth planning, revenue growth and profitability
Responsible for overall client relationship satisfaction and status, communicating challenges and opportunities to senior management
Manages team performance - billability & utilization
Balances client & company needs
Direct the organization with the objectives of maximizing financial growth, increasing client base, establishing short-term and long-range objectives and representing the company to potential clients and the general public
Supports Sales in new business efforts
Requirements
Minimum 5-7 years of Client Success / Account Management experience at a Marketing Technology, Advertising Technology, or Customer Data Platform industries
Strong oral and written communication and presentation skills
Strong technical acumen
Proven competencies in managing complex client relations
Facilitates team motivation and team leadership skills
Outstanding attention to detail
Ability to deal with others with tact and good judgment
Ability to react quickly, assess, and implement solutions
Demonstrated ability to grow revenue in enterprise, multi-national accounts
Budget management
Benefits
Unlimited PTOExcellent medical, dental, and vision coverageEmployee Equity and Stock Purchase PlanEmployee Discounts, Virtual Wellness Classes, and Pet Insurance
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
