Director, Client Services- APAC

What you'll do

• Lead and coach leaders to provide training, support, and resources for career growth and client results
• Drive retention and account expansion strategies to grow client ad spend
• Partner with regional Sales teams on account planning and renewals
• Meet with client executives and speak at industry events to build partnerships and resolve service challenges
• Simplify regional workflows and track performance metrics to improve productivity and reduce burnout
• Coordinate with Legal and Revenue Operations to ensure compliance with regional data privacy regulations
• Collaborate with global Product, Marketing, and Sales teams to incorporate local market feedback into product development

Requirements

• 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech
• 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models
• Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly
• Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia
• Proven success leading regional client services teams through periods of business growth or organisational change
• Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations
• Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns
• Experience designing service models and frameworks that help teams support clients efficiently as we grow
• Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics
• Strong analytical skills to look at operational numbers and make clear, practical business decisions
• Experience using automation, AI, and technology to improve daily workflows and team productivity
• A passion for developing managers and creating a positive, collaborative team culture
• Working understanding of the regional regulatory and data privacy rules in APAC

Tech stack

Benefits