Director, Business Operations - New Business

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Full job description

Raptive is hiring a Director, Business Operations - New Business to lead operational strategy for customer onboarding, policy development and enforcement, and lead qualification. The role reports to the SVP, Business Operations and focuses on improving time-to-revenue, reducing churn, and increasing capacity while maintaining high-touch customer support. Responsibilities include owning operational strategy, leading a team of six, driving automation, managing key metrics, building reporting, partnering cross-functionally, resolving bottlenecks, optimizing customer communications, standardizing lead vetting, leading change management, and building feedback loops. Requirements include 8+ years in business or marketing operations or related roles, experience with automations and lifecycle marketing, data analysis skills, AI adoption, operational change leadership, experience with CRM and marketing platforms (Salesforce, Zendesk, HubSpot, Marketing Cloud, Zapier, Clay, Salesloft), strong communication skills, and preferred experience with Python, SQL, JavaScript, agentic AI, digital publishing, or ad tech. The position offers a base salary range of $100,000-$145,000 plus additional incentives. Location: New York, NY.