Director, Braze Architecture

What you'll do

• Lead, mentor, and develop a team of Braze Platform Architects at both staff and senior levels
• Create an environment of accountability, mentorship, and continuous improvement
• Set and uphold standards for team operations, code quality, delivery practices, and client service
• Set clear performance expectations and developmental paths, including performance reviews and career development conversations
• Identify team capability gaps and partner with talent and training resources to address them
• Build cohesion and a shared sense of purpose within a distributed remote team
• Serve as the primary technical contact for Merkle's Braze business
• Lead or assist in client escalations with calm authority and practical solutions
• Represent Merkle in pre-sales and business development discussions as a credible subject matter expert
• Foster long-term client relationships by delivering scalable insights, clarity, and results
• Partner with Account and Delivery leads to assess client health and identify opportunities
• Provide architectural guidance and oversight for client engagements
• Stay current on Braze platform capabilities, marketing technology trends, and industry best practices
• Own architect scoping guidance, solution design, and estimation for strategic client engagements
• Collaborate with cross-functional delivery teams to ensure cohesive, integrated solutions
• Contribute to development of repeatable delivery frameworks, playbooks, and standards
• Collaborate with Operations and Client Partner leadership on resource planning, staffing, and capacity management
• Provide guidance on contracts and project scoping for new and existing clients
• Promote knowledge sharing and adoption of best practices across the organization

Requirements

• 8-12+ years of experience in marketing technology, enterprise platform architecture, or a related technical field
• 4+ years of hands-on experience with the Braze platform at scale
• 3 or more Braze Certifications, including Braze Certified Marketing Specialist, Braze Certified Marketing Strategy Expert, and Braze Certified Technical Marketing Expert
• Proven experience in developing high-performing technical teams and effectively leading, growing, and developing team members
• Strong writing, presentation and client facing communication skills
• Organized, extremely detail-oriented, and able to balance multiple priorities
• Strong executive presence with the capacity to communicate technical concepts clearly and effectively to both technical and non-technical audiences
• Experience managing client relationships at all levels in a consulting or agency setting
• Bachelor’s Degree required
• Average 10%-30% travel
• Preferred: Background in pre-sales, solution design, or technical business development
• Preferred: Experience in building or scaling offshore and nearshore team structures
• Preferred: Familiarity with APIs, data integration, and data warehousing concepts

Tech stack

Benefits