Director, Agency Services

What you'll do

• Manage and grow existing and new launch EDU agency client accounts – delivering outstanding client service, strong channel performance, and aligned execution on key initiatives
• Manage weekly partnership meetings, design & deliver QBR presentations that align with client strategic goals and performance objectives and distinctly reinforce Zeta’s core value proposition
• Serve as point person for all client and campaign requests, communicating regularly with client re: pacing, performance, progress on initiatives, campaign recommendations, creative compliance, and new opportunities to scale
• Liaise with channel management teams on in scope media channels to ensure aligned execution and drive performance initiatives
• Develop deep understanding of Zeta’s broader product offerings, reporting analytics, competitive advantages, resources and processes to identify cross sell and upsell opportunities to benefit clients under management
• Coordinate with client and internal contributing teams to develop and manage client roadmap outlining major milestones, testing and opportunities that proactively identify areas for program enhancements and incremental revenue
• Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation
• Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
• Share expertise and advise clients on new campaign strategies to generate continued results
• Manage administrative rhythm of month, ie - insertion orders, pacing reports, billing, internal finance requests

Requirements

• 6+ years' experience in online advertising within Account Management, Client Services, Project Management or similar function
• Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
• Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
• Outstanding written and verbal communication skills, with the ability to independently think strategically and problem solve
• Excellent business writing, training, communication, organizational and presentation skills
• Intrinsically motivated with a passion for digital media and thorough understanding of online advertising and affiliate management industries
• Deep experience in higher education and financial services verticals
• Travel as needed

Tech stack

Benefits