Director, Account Management

What you'll do

• Development and oversight of the Japan Account Management team
• Evaluate team performance against strategic department goals of increased client satisfaction, client retention, and product usage
• Partner internally with the Japan Sales Lead, Sales, and Technical roles to maximize customer value and provide insights to inform upsell and cross-sell pursuits
• Own responsibility for all billing processes and manage guidance on how to handle complex billing situations
• Ensure local market nuances and client requirements are reflected in product development, customer service and operational processes
• Develop and maintain strong relationships with clients across senior and mid-management levels
• Participate in strategic client meetings with senior managers at agency/brand to understand partner goals and objectives
• Point of escalation for all AM’s and Sales teams when faced with churn potential or client dissatisfaction
• Keep abreast of industry and client specific news for top clients
• Attend offsite meetings, conferences and industry events as necessary
• Serve as liaison to other teams at DV to ensure products and processes address client needs and are easy to execute and implement
• Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as it relates to growth of current and prospective client accounts

Requirements

• 8+ years overall work experience
• 4+ years of direct team management
• Exceptional command of Microsoft Excel and PowerPoint
• Experience with Ad Serving technology
• Comprehensive understanding of the online media marketplace
• Experience managing online media products and technologies such as creative trafficking, campaign management, or ad serving
• Strong written and verbal communication skills in both Japanese (native-level) and English (business-level)
• Available to work from the Tokyo office a minimum of 3 days per week

Tech stack

Benefits