VideoAmp seeks a Delivery Manager for its Professional Services team to manage client onboarding, platform delivery, and ongoing support. Responsibilities include coordinating onboarding calls, managing platform configuration and data, delivering reporting dashboards, troubleshooting platform issues, and supporting account reviews. Requires 4+ years in client-facing delivery or technical account management, preferably in ad tech or media measurement, strong organizational and communication skills, proficiency with JIRA, Excel, PowerPoint, and technical concepts like pixels and data mapping. Compensation includes $94,000 to $105,000 base salary, equity, comprehensive health benefits, PTO, 401(k) with matching, parental leave, and other perks. Role is fully remote within the US.
What you'll do
Partner with Account Management to schedule and help lead onboarding calls, confirming measurement scope, deliverables, and service expectations
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Send onboarding workbooks to clients and submit tickets for any setup items that are not self-service, looping in Solutions Engineers to address technical questions
Build and maintain custom audiences within the platform based on client-defined criteria
Own creative fingerprinting for RaaS/CTV measurement, as captured in the client's digital data onboarding workbook
Request and validate metadata mapping before building any client deliverable
Open and manage tickets for pixel QA and discrepancy checks, escalating to Account Management when a client is unresponsive to changes that could impact renewal or upsell opportunities
Build and deliver platform dashboard reporting stipulated in the client's contract or order
Build templated and contracted reporting decks in partnership with Account Management, who provides templates and any bespoke upsell content and owns final delivery of assets to the customer
Create and manage JIRA tickets for onboarding and troubleshooting needs
Support troubleshooting of platform issues, including data discrepancies, report failures, and access issues
Manage support requests tied to known product limitations (e.g., walled-garden reporting, local measurement)
Support recurring Office Hours and quarterly Account Reviews
Provide input into billing-related reporting and account-specific trackers
Contribute context and ticket history to escalations related to product issues, feature gaps, or revenue risk
Stay informed on account plans, renewals, and capability upsell opportunities to help flag risk or growth signals
Requirements
4+ years of experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry
Strong organizational skills with the ability to manage multiple client accounts, tickets, and deliverables simultaneously without dropping details
Comfort working with data platforms, ticketing systems (e.g., JIRA), and technical concepts such as pixels, tags, and data mapping
Fluency in Microsoft Excel and PowerPoint; comfort learning new internal platforms and tools
Strong written and verbal communication skills, with the ability to work cross-functionally with Sales, Account Management, and Solutions Engineering
A proactive, QA-focused mindset with an interest in building repeatable, scalable delivery processes
Ability to navigate ambiguity and escalate appropriately when client needs or risks arise
Base salary $94,000 to $105,000 (commensurate with experience)Equity participation includedDiscretionary & flexible PTO + Spring, Summer & Winter company breaksInclusive and comprehensive medical, dental & vision401(k) with matchingHSA & FSAPaid Maternity & Parental Leave for all family additionsCell phone & wifi reimbursementCommuter benefits
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