Customer Success Operations Manager - Spanish Language Expert at PubMatic | AdTechTalent
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PubMatic
Customer Success Operations Manager - Spanish Language Expert
spanish english ad-ops programmatic publisher monetization header bidding Open RTB SSPs mobile monetization ad SDKs excel salesforce jira zendesk ai tools chatgpt data analysis
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Join PubMatic and work on a role built for experienced AdTech operators.
Full job description This role supports publisher monetization and programmatic advertising with a focus on Spanish-speaking stakeholders. Responsibilities include operational and technical support for publisher clients in Spain, onboarding, implementation, data analysis, troubleshooting, and communication in Spanish and English. Requires 1-2 years experience, fluency in Spanish and English, basic understanding of digital advertising concepts, familiarity with header bidding, Open RTB, SSPs, and interest in mobile monetization. Must be comfortable with Excel, operational tools like Salesforce, JIRA, Zendesk, and AI-powered tools. Bachelor’s degree in engineering (CS/IT) or equivalent required. Hybrid work schedule with 3 days in office and 2 remote. Benefits include parental leave, healthcare insurance, broadband reimbursement, and office amenities.
What you'll do Provide day-to-day operational and technical support for publisher clients across Spain Explain technical concepts to non-technical stakeholders in Spanish and English Similar jobs
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Support publisher onboarding and implementation using defined processes and best practices
Analyze reports to identify performance trends and basic anomalies
Translate data into clear, actionable insights for clients and internal teams
Apply structured thinking to troubleshoot issues and propose next steps
Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes
Be proactive and self-motivated, thriving in a small team environment
Demonstrate strong work ethic and ownership mindset to see issues through to resolution
Use analytical, logical, and structured problem-solving approach
Be detail-oriented without losing sight of the bigger picture
Maintain customer focus with a bias toward action and continuous improvement
Communicate fluently in Spanish and English, both written and spoken Requirements 1-2 years of experience Fluent in Spanish (written and spoken) Strong written and verbal communication skills in English Basic understanding of digital advertising or publisher monetization concepts Familiarity with header bidding, Open RTB, or SSPs Interest in mobile monetization and ad SDKs Comfortable working with Excel or spreadsheets Ability to analyze data to identify simple trends or anomalies Exposure to BI tools or analytics platforms is a plus Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) Bachelor’s degree in engineering (CS / IT) or equivalent Tech stack Excel Salesforce JIRA Zendesk AI-powered tools header bidding Open RTB SSPs ad SDKs BI tools analytics platforms
Benefits paternity/maternity leave healthcare insurance broadband reimbursement kitchen with healthy snacks and drinks catered lunches
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Company
PubMatic PubMatic (NASDAQ: PUBM) is the leading AI-powered ad tech company delivering digital advertising performance. Through an intelligent, unified platform that connects buyers, publishers, data partners, and commerce media networks, PubMatic delivers superior performance with greater transparency, control, and efficiency.
Since 2006, PubMatic has pioneered every major advance in programmatic advertising, from enabling the first OpenRTB transactions to embedding AI-driven optimization and privacy-focused innovation across its platform. With omnichannel scale, proven reliability, and a track record of continuous innovation, PubMatic is building a more intelligent, profitable, and sustainable open internet. Built to Connect. Powered to Perform
Industry
Technology, Information and Internet
Website
https://pubmatic.com/
Posted
2 months ago
Category: Ad Ops
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