Customer Success Operations Manager - Spanish Language Expert

What you'll do

• Provide day-to-day operational and technical support for publisher clients across Spain
• Explain technical concepts to non-technical stakeholders in Spanish and English
• Support publisher onboarding and implementation using defined processes and best practices
• Analyze reports to identify performance trends and basic anomalies
• Translate data into clear, actionable insights for clients and internal teams
• Apply structured thinking to troubleshoot issues and propose next steps
• Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes
• Be proactive and self-motivated, thriving in a small team environment
• Demonstrate strong work ethic and ownership mindset to see issues through to resolution
• Use analytical, logical, and structured problem-solving approach
• Be detail-oriented without losing sight of the bigger picture
• Maintain customer focus with a bias toward action and continuous improvement
• Fluent communication in Spanish and English, both written and spoken

Requirements

• Fluent in Spanish (written and spoken)
• Strong written and verbal communication skills in English
• Basic understanding of digital advertising or publisher monetization concepts
• Familiarity with header bidding, Open RTB, or SSPs
• Interest in mobile monetization and ad SDKs
• Comfortable working with Excel or spreadsheets
• Ability to analyze data to identify simple trends or anomalies
• Exposure to BI tools or analytics platforms is a plus
• Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk
• Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity)
• Bachelor’s degree in engineering (CS / IT) or equivalent

Tech stack

Benefits