Customer Success Operations Manager/ Associate Customer Success Operations Manager at PubMatic | AdTechTalent
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PubMatic
Customer Success Operations Manager/ Associate Customer Success Operations Manager
programmatic SSP DSP Header Bidding oRTB RTB PMP Ad Networks GAM 360 Prebid Excel SQL data analysis debugging GDPR CCPA Salesforce JIRA AI
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Join PubMatic and work on a role built for experienced AdTech operators.
Full job description Manage mid-market publisher accounts focusing on technical integrations, optimization, and troubleshooting. Provide yield improvement recommendations and customer support within SLAs. Collaborate with Sales, Product, Engineering, and Business Development teams. Ensure compliance with GDPR and CCPA. Produce data-driven reports and maintain Salesforce and JIRA records. Use AI tools to improve analysis and operational tasks. Requires 2-7 years in programmatic advertising or SSP/DSP operations, knowledge of Header Bidding, oRTB, RTB/PMP, Ad Networks, SSPs, GAM 360, Prebid, Excel, SQL, and debugging tools. Bachelor's degree in Engineering (CS/IT) required. Hybrid work schedule with 3 days in office and 2 days remote.
What you'll do Manage end-to-end publisher account setup, optimisation, and troubleshooting Execute technical integrations on time with a high standard of service Provide proactive yield improvement recommendations based on performance data Similar jobs
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Deliver customer support within SLAs aligned to regional business hours
Partner with regional Sales and Business Development teams to drive account growth
Ensure adherence to applicable regional regulations including GDPR and CCPA
Collaborate cross-functionally with Sales, Product, Engineering, and Business Development
Produce data-driven reports with actionable insights and competitive context
Resolve escalations related to integrations, discrepancies, and brand safety
Maintain accurate Salesforce and JIRA records
Develop and contribute to region-specific best practices and operational playbooks
Leverage AI tools to accelerate analysis, identify optimisation opportunities, improve response quality, and streamline recurring operational tasks Requirements 2 – 7 years of experience in programmatic advertising or SSP/DSP operations Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks Experience with SSPs, GAM 360, and Prebid integrations Proficiency in Excel (macros preferred); SQL experience a plus Skilled at analysing complex datasets to identify trends and performance anomalies Familiarity with debugging tools such as Charles, Fiddler, and browser console Strong understanding of regional ad ecosystems and data privacy regulations Fluent in English; proficiency in a regional language is a plus Bachelor's degree in Engineering (CS/IT) from a recognised university Shift Timings: APAC 8 AM – 7 PM (8 hours depending on geo), EMEA 1 – 9 PM, America (12 – 5 PM and 9 – 12 AM) Tech stack Header Bidding oRTB RTB PMP Ad Networks SSP GAM 360 Prebid Excel SQL Charles Fiddler browser console Salesforce JIRA AI tools
Benefits Paternity/maternity leave Healthcare insurance Broadband reimbursement Kitchen with healthy snacks and drinks Catered lunches
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Company
PubMatic PubMatic (NASDAQ: PUBM) is the leading AI-powered ad tech company delivering digital advertising performance. Through an intelligent, unified platform that connects buyers, publishers, data partners, and commerce media networks, PubMatic delivers superior performance with greater transparency, control, and efficiency.
Since 2006, PubMatic has pioneered every major advance in programmatic advertising, from enabling the first OpenRTB transactions to embedding AI-driven optimization and privacy-focused innovation across its platform. With omnichannel scale, proven reliability, and a track record of continuous innovation, PubMatic is building a more intelligent, profitable, and sustainable open internet. Built to Connect. Powered to Perform
Industry
Technology, Information and Internet
Website
https://pubmatic.com/
Posted
Recently
Category: Programmatic
Chicago, United States; Detroit, United States; New York, US; Toronto, Canada • 3 months ago
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