Publisher Technical Account Manager (AdTech)

Key details

Full job description

Join PubMatic’s Customer Success team in EMEA as a Customer Success Operations Manager. Manage technical integrations, optimise performance, and support Tier 1 omnichannel publisher accounts on the PubMatic platform. Responsibilities include account set-up, delivering technical integrations, troubleshooting within SLAs, analysing and optimising account performance, collaborating with Sales, Product, Marketing, and Engineering, managing internal systems like Salesforce and JIRA, resolving integration and brand safety issues, generating performance reports, and building client relationships. Required experience includes programmatic advertising (Header Bidding, ORTB, RTB/PMP, ad networks), familiarity with SSPs, Prebid wrappers, ad servers (GAM), strong analytical skills, Excel proficiency, understanding of web technologies (HTML, JavaScript), and debugging tools (browser consoles, Charles, Fiddler). The role requires clear communication, a structured and detail-oriented approach, and the ability to manage onboarding, support, and optimisation simultaneously. The position is full-time, mid-level, hybrid (3 days in office, 2 remote), based in London. Salary range is £60,000 to £70,000 GBP OTE. Benefits include healthcare, income and family support, paid leave, development opportunities, wellness initiatives, and a collaborative office environment.