AdTechTalent
Other2 months agoHybrid

Smartly

Customer Success Manager - Scale Team

customer successsocial advertisingFacebook AdsTikTok AdsPinterest AdsSnapchat Adscustomer retentioncustomer growthtrainingfeature adoptionSmartly platform

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Philippines

Full job description

Customer Success Manager role focused on managing a large book of business, training customers, driving feature adoption, renewals, account expansion, and customer satisfaction. Requires 4+ years experience in customer success or similar roles, advanced knowledge of paid social advertising platforms (Facebook, TikTok, Pinterest, Snapchat), strong communication, problem-solving, and organizational skills. Responsibilities include building customer relationships, acting as main contact for training and support, becoming a platform specialist, meeting growth targets, collaborating cross-functionally, and contributing to customer success team development. Position is full-time, hybrid, located in the Philippines.

What you'll do

  • Build and foster strong relationships with a large book of customers
  • Act as the main point of contact for training and product support, delivering an exceptional customer experience
  • Become a specialist in the Smartly platform and digital advertising to solve customer problems and improve feature adoption
  • Meet targets and drive growth in book of business, maximize customer renewals and feature adoption
  • Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering teams
  • Contribute to building a world-class Customer Success organization
  • Help team members grow, optimize existing processes, and enhance customer success initiatives

Requirements

  • 4+ years of relevant experience in a customer success or similar customer-facing function
  • Capable of learning new tools and processes quickly
  • Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc.)
  • Proactive problem-solver with a positive attitude
  • Results-driven mentality capable of meeting commercial targets and weekly productivity goals
  • Able to explain complex concepts clearly and translate data into insights
  • Strong spoken and written communication skills
  • Self-driven with exceptional organizational skills

Tech stack

Facebook AdsTikTok AdsPinterest AdsSnapchat AdsSocial Advertising PlatformsSmartly Platform

Apply now

Ready to take the next step in your career? Click the button below to continue to the application process.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.