Customer Success Manager - Scale Team

customer successsocial advertisingFacebook AdsTikTok AdsPinterest AdsSnapchat Adscustomer retentioncustomer growthtrainingfeature adoptionSmartly platform

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Philippines

Full job description

Customer Success Manager role focused on managing a large book of business, training customers, driving feature adoption, renewals, account expansion, and customer satisfaction. Requires 4+ years experience in customer success or similar roles, advanced knowledge of paid social advertising platforms (Facebook, TikTok, Pinterest, Snapchat), strong communication, problem-solving, and organizational skills. Responsibilities include building customer relationships, acting as main contact for training and support, becoming a platform specialist, meeting growth targets, collaborating cross-functionally, and contributing to customer success team development. Position is full-time, hybrid, located in the Philippines.

What you'll do

Build and foster strong relationships with a large book of customers
Act as the main point of contact for training and product support, delivering an exceptional customer experience
Become a specialist in the Smartly platform and digital advertising to solve customer problems and improve feature adoption
Meet targets and drive growth in book of business, maximize customer renewals and feature adoption
Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering teams
Contribute to building a world-class Customer Success organization
Help team members grow, optimize existing processes, and enhance customer success initiatives

Requirements

4+ years of relevant experience in a customer success or similar customer-facing function
Capable of learning new tools and processes quickly
Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc.)
Proactive problem-solver with a positive attitude
Results-driven mentality capable of meeting commercial targets and weekly productivity goals
Able to explain complex concepts clearly and translate data into insights
Strong spoken and written communication skills
Self-driven with exceptional organizational skills

Tech stack

Facebook AdsTikTok AdsPinterest AdsSnapchat AdsSocial Advertising PlatformsSmartly Platform

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Company

Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Join our global team to transform ad experiences for brands and their consumers.

Industry

Advertising Services

Company size

501-1000

Website

http://smartly.io

Posted

Recently

Category: Other

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