AdTechTalent
Other5 months agoHybrid

Smartly

Customer Success Manager - Scale Team

customer successsocial advertisingpaid socialFacebook AdsTikTok AdsPinterest AdsSnapchat Adscustomer retentioncustomer growthtrainingfeature adoptionSmartly platform

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Manila, Philippines

Full job description

Customer Success Manager role focused on managing a large book of customers, training them, driving feature adoption, renewals, account expansion, and customer satisfaction. Requires 4+ years experience in customer success or similar roles, advanced knowledge of paid social advertising platforms (Facebook, TikTok, Pinterest, Snapchat), strong communication and organizational skills, and a results-driven mindset. Responsibilities include building customer relationships, acting as main contact for training and support, becoming a Smartly platform specialist, meeting growth targets, collaborating cross-functionally, and contributing to customer success team development. The role is full-time, hybrid, and located in Manila.

What you'll do

  • Build and foster strong relationships with a large book of customers
  • Act as the main point of contact for training and product support, delivering an exceptional customer experience
  • Become a specialist in the Smartly platform and digital advertising to solve customer problems and improve feature adoption
  • Meet targets and drive growth in book of business, maximize customer renewals and feature adoption
  • Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering teams
  • Help build a world-class Customer Success organization
  • Contribute to team member growth, optimize existing processes, and enhance customer success initiatives

Requirements

  • 4+ years of relevant experience in a customer success or similar customer-facing function
  • Capable of learning new tools and processes quickly
  • Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc.)
  • Proactive problem-solver with a positive attitude
  • Results-driven mentality capable of meeting commercial targets and weekly productivity goals
  • Able to explain complex concepts clearly and translate data into insights
  • Strong spoken and written communication skills
  • Self-driven with exceptional organizational skills

Tech stack

Facebook AdsTikTok AdsPinterest AdsSnapchat AdsSocial AdvertisingSmartly Platform

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