Customer Success Manager - Scale Team

What you'll do

• Manage and develop own client accounts through daily communication and digital marketing expertise
• Work closely with clients to optimize digital marketing strategy and quickly resolve advertiser issues
• Take full responsibility for growing and managing target market and develop industry-specific expertise
• Develop and maintain excellent knowledge of Smartly tool and Facebook advertising
• Build, manage, and strengthen strong relationships with clients and Facebook
• Collaborate with clients, other Customer Success Managers, and product development team to maintain continuous feedback flow
• Train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product, and Engineering teams
• Contribute to building a world-class Customer Success organization and optimize internal processes

Requirements

• 4+ years of experience in customer success or similar customer-facing role
• Experience in B2B SaaS or marketing digital agencies preferred
• Excellent communication skills to explain complex concepts clearly
• Professional spoken and written English and fluency in Spanish
• Motivated by client management, digital marketing challenges, and long-term relationship building
• Availability and willingness to travel for meetings, conferences, and industry events
• Proactive problem solver with positive attitude
• Results-driven mentality capable of meeting commercial targets and productivity goals
• Self-driven with exceptional organizational skills
• Ability to learn new tools and processes quickly
• Advanced knowledge of paid social advertising platforms

Tech stack

Benefits