Customer Success Manager, Retail Media UK at Criteo | AdTechTalent
commercialRecentlyHybrid
Criteo
Customer Success Manager, Retail Media UK
customer successretail mediaaccount managementad techdigital advertisinganalyticsreportingAPIstakeholder managementforecastingcampaign optimizationhybrid work
Key details
Salary
Not specified
Employment type
Permanent Full Time
Seniority
Mid-level
Years experience
3-5
Location
London, United Kingdom
Full job description
The Customer Success Manager (CSM) manages day-to-day commercial performance and delivery of retail media partnerships with retailers. Responsibilities include executing retailer strategies, tracking KPIs, monitoring revenue pacing, providing performance updates, creating custom analyses, responding to analytics requests, maintaining documentation, supporting data access, partnering on technical integrations, leading Quarterly Business Reviews, supporting go-to-market and commercial strategies, managing revenue forecasting, onboarding new retailers, supporting campaign activation and optimization, collaborating with Demand teams, educating retailer teams, and handling billing queries. Requirements include experience in customer success or account management in retail media or ad tech, strong analytical skills, excellent communication, cross-functional collaboration, and being detail-oriented and proactive. The role offers a hybrid working model, career development programs, health and wellness benefits, a diverse team, and competitive pay. Location: London, United Kingdom.
What you'll do
Execute retailer strategy and annual plan
Track and deliver against key partnership KPIs
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Requirements
Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising
Strong analytical mindset with the ability to translate data into actionable insights
Excellent stakeholder management and communication skills
Comfortable working cross-functionally in a fast-paced environment
Detail-oriented, proactive and solutions-focused
Tech stack
reporting toolsUIAPI
Benefits
Hybrid working model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level
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