Customer Success Manager- Media Buyers (m/f/d)

What you'll do

• Form a deep understanding of the client’s business and goals
• Provide DSP advisory and strategic consultation from onboarding phase
• Maintain detailed internal documentation of client information, interactions, feature requests, and campaign strategies
• Conduct Quarterly Business Reviews focusing on learnings, growth opportunities, and product roadmap
• Co-manage and optimize campaigns with Client or Trading team using performance and log-level data
• Report on account progress weekly/bi-weekly to internal and external stakeholders
• Set and achieve monthly and quarterly growth and milestone targets with Team Lead
• Own end-to-end client success through proactive optimizations, troubleshooting, and coordination
• Identify and address emerging client needs proactively
• Work closely with product team on enhancements based on client feedback
• Troubleshoot issues and communicate them to product and technical teams
• Provide regular feedback to management about client needs, market, and competitor intelligence

Requirements

• 2+ years of experience managing performance-driven web clients
• Hands-on experience with programmatic or digital advertising platforms
• Proven ability to build and drive processes that move the needle for clients
• Capable of working independently and collaboratively
• Strong analytical skills to dig into data, spot trends, and turn insights into action
• Proactive mindset comfortable with tackling challenges and finding solutions quickly
• Attention to detail

Tech stack

Benefits