AdTechTalent
Ad Ops1 month agoHybrid

Criteo

Customer Success Manager II

customer successdigital advertisingad techcommerce growth platformcampaign managementA/B testingclient-facingtroubleshootingcross-functional collaboration

Key details

Salary

$70K – $75K

Employment type

Permanent Full Time

Seniority

Mid-level

Years experience

3-5

Location

Boston, United States; New York, US

Full job description

Customer Success Manager II responsible for executing and optimizing digital advertising campaigns on Criteo’s Commerce Growth platform. Support a portfolio of advertisers, collaborate cross-functionally to ensure campaign quality and client satisfaction. Deliver excellent customer service, coordinate campaign setups and updates, manage complex implementations like A/B testing, provide first-level troubleshooting, and act as an expert on platform functionality. Requires 2-3 years customer-facing experience, preferably in advertising or ad tech. Hybrid work model with offices in New York and Boston. Salary range $70,000 - $75,000 per year. Benefits include health insurance, 401(k), bonuses, equity potential, wellness support, and career development.

What you'll do

  • Deliver excellent customer service via friendly, timely, and clear communication
  • Coordinate set-up of new advertising campaigns and updates to existing campaign settings within Criteo’s Commerce Growth platform ensuring quality and accuracy
  • Work cross-functionally with Account Strategy and Operations teams to coordinate higher-complexity implementations such as A/B testing or custom creative builds
  • Provide first-level troubleshooting and escalation for Criteo products and features
  • Serve as an expert resource on Criteo platform functionality and best practices
  • Maintain a baseline understanding of clients’ objectives and how work impacts their success

Requirements

  • Exceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholders
  • Exceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracy
  • Strong written and verbal communication skills; ability to adapt your communication style to your audience
  • Solutions-oriented; willingness to continue working on a problem until a satisfactory conclusion is reached
  • Collaborative spirit; enjoys building strong relationships and working together to achieve a common goal
  • Adaptable; ability to learn quickly and thrive in a fast-paced environment
  • Self-motivated; comfortable navigating through ambiguous challenges autonomously
  • 2-3 years of experience working in customer-facing roles
  • Experience in advertising, ad tech, or digital media preferred

Tech stack

digital advertisingad techCommerce Growth platformA/B testingcustom creative builds

Benefits

Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and levelUS employees eligible for quarterly or annual bonus and restricted stock unitsHealthcare, dental, and vision insurance401(k) plan with company matchShort-term and long-term disability coverageLife insuranceFamily forming and wellness benefitsFlexible Work financial supportLearning opportunitiesRobust annual leave plan including volunteer time off and summer vacation days

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