TripleLift
Accountant
Detroit, United States; New York, US•4 months ago
$75K – $95K
accountingpayrollcompensation
Ad Ops2 months agoHybrid
Smartly
Customer Success Manager (APAC)
customer successsocial advertisingFacebookPinterestSnapchatSmartly platformad-opsclient managementcustomer retentioncustomer growth
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Philippines
Full job description
Manage and grow a portfolio of customers using Smartly’s social advertising platform. Take full responsibility for assigned clients, driving adoption, renewals, expansion, and customer advocacy. Proactively identify opportunities to improve customer performance and provide practical guidance. Build strong relationships with customers and partners such as Facebook, Pinterest, and Snapchat. Collaborate with internal teams to support customer goals and represent customer feedback to inform sales and product development. Requires experience in customer success or similar roles, knowledge of social advertising platforms, strong communication skills, ability to work independently, and willingness to travel. Role is hybrid based in the Philippines.
What you'll do
- Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
- Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
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