Customer Success Manager - Ads Solutions

Key details

Full job description

OpenAI is hiring a Customer Success Manager for its Ads Solutions team based in Dublin with a hybrid work model (3 days in office per week) and relocation assistance. The role involves managing a portfolio of advertising partners, guiding onboarding and campaign launches, analyzing campaign performance, identifying growth opportunities, and collaborating cross-functionally to improve the advertiser experience. Candidates should have 5-10+ years of experience in digital advertising, account management, or related client-facing roles, experience managing advertiser or agency relationships in platform or adtech environments, proficiency in data querying (SQL, Excel, Google Sheets), and strong communication skills. The role requires ownership, accountability, sound judgment, and commitment to user trust and responsible platform growth.