AdTechTalent
Ad Ops28 days agoHybrid

OpenAI

Customer Success Manager - Ads Solutions

customer successdigital advertisingaccount managementadtechSQLExcelGoogle Sheetsdata analysisadvertising platformpartner managementcampaign management

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

5-10

Location

Munich, Germany

Full job description

OpenAI is hiring a Customer Success Manager for its Ads Solutions team based in Munich with a hybrid work model (3 days in office). The role involves managing a portfolio of advertising partners, guiding onboarding and campaign launches, analyzing campaign performance, identifying growth opportunities, and collaborating cross-functionally to improve the advertiser experience. Candidates should have 5-10+ years in digital advertising, account management, or related client-facing roles, experience managing advertiser or agency relationships in adtech or platform environments, data querying skills (SQL, Excel, Google Sheets), and strong communication skills. Relocation assistance is provided.

What you'll do

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced Excel/Google Sheets)
  • Clear communication and ability to build trust with technical and non-technical stakeholders
  • Operate with ownership and accountability in fast-moving, evolving environments
  • Sound judgment and commitment to user trust and responsible platform growth

Tech stack

SQLExcelGoogle Sheets

Benefits

Relocation assistance

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