AdTechTalent
Ad Ops2 months agoHybrid

OpenAI

Customer Success Manager, Ads Solutions

customer successadvertisingadtechaccount managementSQLdata analysisdigital advertisingcampaign managementrelationship managementhybrid work

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

5-10

Location

London, United Kingdom

Full job description

OpenAI is hiring a Customer Success Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. The role involves managing a portfolio of advertising partners, guiding campaign launches, analyzing performance data, identifying growth opportunities, and collaborating cross-functionally to improve the platform. Candidates should have 5-10+ years in digital advertising or related client-facing roles, experience managing advertiser or agency relationships, proficiency in data querying (SQL, Excel/Google Sheets), and strong communication skills. The position is full-time, based in London with a hybrid work model (3 days in office per week) and relocation assistance provided.

What you'll do

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced Excel/Google Sheets)
  • Clear communication and ability to build trust with both technical and non-technical stakeholders
  • Operates with ownership and accountability in fast-moving, evolving environments
  • Demonstrates sound judgment and a commitment to user trust and responsible platform growth

Tech stack

SQLExcelGoogle Sheets

Benefits

Relocation assistanceHybrid work model (3 days in office per week)

Apply now

Ready to take the next step in your career? Click the button below to continue to the application process.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.