AdTechTalent
Ad Ops25 days agoHybrid

OpenAI

Customer Success Manager, Ads Solutions

customer successadvertisingadtechaccount managementSQLdata analysisdigital advertisingcampaign managementrelationship managementhybrid work

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

5-10

Location

London, United Kingdom

Full job description

OpenAI is hiring a Customer Success Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. The role involves managing a portfolio of advertising partners, guiding campaign launches, analyzing performance data, identifying growth opportunities, and collaborating cross-functionally to improve the platform. Candidates should have 5-10+ years in digital advertising or related client-facing roles, experience managing advertiser or agency relationships, proficiency in data querying (SQL, Excel/Google Sheets), and strong communication skills. The position is full-time, based in London with a hybrid work model (3 days in office per week) and relocation assistance provided.

What you'll do

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced Excel/Google Sheets)
  • Clear communication and ability to build trust with both technical and non-technical stakeholders
  • Operates with ownership and accountability in fast-moving, evolving environments
  • Demonstrates sound judgment and a commitment to user trust and responsible platform growth

Tech stack

SQLExcelGoogle Sheets

Benefits

Relocation assistanceHybrid work model (3 days in office per week)

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