AdTechTalent
Ad Ops25 days agoHybrid

OpenAI

Customer Success Manager, Ads Solutions

customer successaccount managementdigital advertisingadtechSQLExcelGoogle Sheetsdata analysisadvertisingplatformrelationship management

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Sydney, Australia

Full job description

OpenAI is hiring a Customer Success Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. The role is based in Sydney with a hybrid work model (3 days in office per week) and relocation assistance. Responsibilities include managing advertiser relationships, guiding onboarding and campaign launches, analyzing campaign performance, identifying growth opportunities, collaborating cross-functionally, surfacing feedback for product improvements, and building scalable processes. Candidates should have 5-10+ years experience in digital advertising or related client-facing roles, experience managing advertiser or agency relationships in adtech or platform environments, strong data analysis skills including SQL and advanced Excel/Google Sheets, excellent communication skills, and a commitment to user trust and responsible platform growth.

What you'll do

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced Excel/Google Sheets)
  • Clear communication and ability to build trust with both technical and non-technical stakeholders
  • Operates with ownership and accountability in fast-moving, evolving environments
  • Demonstrates sound judgment and a commitment to user trust and responsible platform growth

Tech stack

SQLExcelGoogle Sheets

Benefits

Relocation assistance

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