Customer Success Manager, Ads Solutions

What you'll do

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Comfortable interpreting performance data and translating insights into strategic recommendations
• Experience with data querying (e.g. SQL, advanced Excel/Google Sheets)
• Clear communication and ability to build trust with both technical and non-technical stakeholders
• Operates with ownership and accountability in fast-moving, evolving environments
• Demonstrates sound judgment and a commitment to user trust and responsible platform growth

Tech stack