Customer Success Manager, Ads Solutions

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Full job description

OpenAI is hiring a senior Account Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. The role is hybrid in San Francisco, CA. Responsibilities include managing a portfolio of advertising partners, guiding onboarding and campaign launches, analyzing campaign performance, identifying growth opportunities, collaborating cross-functionally, surfacing advertiser feedback, and building scalable processes. Candidates should have 5-10+ years in digital advertising, account management, or related client-facing roles, experience managing advertiser or agency relationships in platform or adtech environments, strong data querying skills (SQL, Excel/Google Sheets), and excellent communication skills. The role requires ownership, accountability, sound judgment, and commitment to user trust and responsible platform growth.