AdTechTalent
Ad Ops25 days agoHybrid

OpenAI

Customer Success Manager, Ads Solutions

customer successaccount managementdigital advertisingadtechSQLExcelGoogle SheetsbilingualPortugueseEnglishadvertising platformdata analysispartner managementhybrid

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

São Paulo, Brazil

Full job description

OpenAI is hiring a Customer Success Manager based in São Paulo, Brazil (hybrid, 3 days in office). The role involves managing advertiser relationships, onboarding and launching campaigns, analyzing performance data, and driving partner growth on OpenAI's advertising platform. Candidates must have 5-10+ years experience in digital advertising or related client-facing roles, be fluent in Portuguese and English, and have skills in data querying (SQL, Excel, Google Sheets). Responsibilities include cross-functional collaboration, providing strategic recommendations, and building scalable processes. Relocation assistance is offered.

What you'll do

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced Excel/Google Sheets)
  • Fluent in Portuguese and English (spoken and written)
  • Communicates clearly and builds trust with both technical and non-technical stakeholders
  • Operates with ownership and accountability in fast-moving, evolving environments
  • Demonstrates sound judgment and a commitment to user trust and responsible platform growth

Tech stack

SQLExcelGoogle Sheets

Benefits

Relocation assistanceHybrid work model (3 days in office per week)

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