Customer Success Manager- Ad Tech Experience Required

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Full job description

The Customer Success Manager is the primary technical advisor and strategic partner to publishers, focusing on optimizing ad stacks for maximum yield and resolving technical issues. Responsibilities include managing publisher relationships from onboarding to retention, monitoring ad performance, performing technical issue analysis, collaborating with internal teams, providing technical guidance on Freestar’s products and programmatic ecosystem, educating publishers on new technologies, and maintaining strong technical relationships. Requirements include 3-5 years in Technical Account Management, Customer Success, or Ad Ops within Ad Tech, advanced knowledge of Google Ad Manager and Google Analytics, understanding of programmatic advertising and header bidding (Prebid.js), familiarity with HTML, CSS, JavaScript, experience with CRM and project management tools, advanced Excel skills, strong communication, problem-solving, and multitasking abilities. This is a full-time, remote role with mentorship and professional development opportunities. Visa sponsorship is not available.