Customer Success Manager- Ad Tech Experience Required!

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Full job description

The Customer Success Manager will act as the primary technical advisor and strategic partner to publishers, focusing on optimizing ad stacks for maximum yield and resolving technical issues. Responsibilities include managing publisher relationships from onboarding through growth, monitoring ad performance, performing root cause analysis of technical issues, collaborating with internal teams, providing technical guidance on Freestar’s products and programmatic ecosystem, educating publishers on new technologies, and maintaining strong relationships with publisher technical teams. Requirements include 3-5 years in Technical Account Management, Customer Success, or Ad Ops within Ad Tech, advanced knowledge of Google Ad Manager and Google Analytics, understanding of programmatic advertising including header bidding (Prebid.js), familiarity with HTML, CSS, JavaScript, experience with CRM and project management tools, advanced Excel skills, strong communication, problem-solving, and ability to manage multiple priorities in a fast-paced environment. This is a full-time, fully remote role.