Customer Success Manager- Ad Tech Experience Required

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Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Remote

Full job description

The Customer Success Manager is the primary technical advisor and strategic partner to publishers, focusing on long-term technical health and optimization of client accounts to maximize ad revenue. Responsibilities include managing publisher relationships from onboarding to retention, monitoring ad performance, resolving technical issues, collaborating with internal teams, and educating clients on product features and programmatic advertising best practices. Requires 3-5 years experience in Technical Account Management, Customer Success, or Ad Ops within Ad Tech, advanced knowledge of Google Ad Manager and Analytics, understanding of programmatic ecosystem including header bidding (Prebid.js), familiarity with HTML, CSS, JavaScript, CRM and project management tools, and advanced Excel skills. The role is full-time, fully remote, and offers mentorship and professional development opportunities.

What you'll do

Own publisher relationships end-to-end from onboarding through long-term growth and retention
Serve as primary technical point of contact and strategic advisor for premium and enterprise-level publisher accounts
Proactively monitor and analyze publisher ad performance to identify and implement technical optimizations
Perform high-level analysis to determine root cause of technical issues affecting ad delivery and performance
Partner with Support and Yield teams for escalations
Liaise daily with internal teams to escalate complex issues and advocate for publishers’ needs
Act as an expert on Freestar’s product suite and programmatic ecosystem, providing technical guidance and best practices
Educate publishers on new technologies and product features, assist in upselling technical solutions
Maintain deep understanding of each publisher's technical nuances, business KPIs, and long-term goals
Develop and maintain strong relationships with publishers’ technical teams through expert consultation and rapid issue resolution

Requirements

3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem
Advanced, hands-on knowledge of Google Ad Manager and Google Analytics
Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles
Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification
Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello)
Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards
Excellent verbal and written communication skills
Exceptional problem-solving and analytical skills
Strong work ethic and drive to complete technical projects
Collaborative and proactive team player
Ability to manage multiple priorities in a fast-paced environment
Confidence and expertise to lead technical calls with clients and internal stakeholders
Passion for technology and staying current in the AdTech industry

Tech stack

Google Ad ManagerGoogle AnalyticsPrebid.jsHTMLCSSJavaScriptHubSpotJiraZendeskTrelloExcel

Benefits

Full-Time, Salaried PositionFully remote company with collaborative asynchronous teamworkMentorship, continuing education, and professional development opportunitiesOpportunity to drive success alongside top publishers