Zeta Global seeks a Senior Customer Success Manager to manage client portfolios, drive revenue growth, and ensure client success through strategic support and campaign performance optimization. Responsibilities include maintaining client relationships, leading client meetings, developing growth plans, and collaborating cross-functionally. Requires 3-5+ years in digital advertising, marketing, or client services, strong client management and communication skills, analytical mindset with Excel proficiency, and experience with campaign management tools. Benefits include unlimited PTO, medical/dental/vision coverage, employee equity, and discounts. Remote position based in the US. Salary range $75,000 - $90,000.
What you'll do
Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
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Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion
Understand client’s reporting methods
Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
Lead client meetings, including weekly status updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed
Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
Maintain clear documentation of processes, timelines, and deliverables across your accounts
Requirements
3 - 5+ years of experience in digital advertising, marketing, or client services
Strong client management and communication skills, with confidence leading data driven conversations
Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
Comfortable working cross-functionally with technical and non-technical teams
Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
Experience with campaign management tools, platforms, or reporting systems a plus
Self-starter with a collaborative attitude, eager to learn and contribute
Willingness to travel as needed
Tech stack
Excelcampaign management toolsreporting systems
Benefits
Unlimited PTOExcellent medical, dental, and vision coverageEmployee EquityEmployee Discounts, Virtual Wellness Classes, and Pet Insurance
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