AdTechTalent
Marketing3 months agoRemote

Zeta Global

Customer Success Manager

client successdigital advertisingmarketingcampaign managementdata drivenExcelclient managementstrategic planningperformance optimization

Key details

Salary

$75K – $80K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Remote, United States

Full job description

Zeta Global is seeking a results-driven Client Success Manager to manage client portfolios, drive revenue growth, and influence campaign performance. Responsibilities include maintaining client relationships, serving as the primary contact, developing growth plans, applying strategic recommendations, identifying growth opportunities, leading client meetings, and maintaining documentation. Requirements include 2-3 years experience in digital advertising, marketing, or client services, strong client management and communication skills, organizational skills, comfort working cross-functionally, analytical mindset with Excel knowledge, experience with campaign management tools preferred, self-starter attitude, and willingness to travel. Benefits include unlimited PTO, medical/dental/vision coverage, employee equity, and discounts. The role is full-time and remote within the United States. Salary range is $75,000 to $80,000 depending on location and experience.

What you'll do

  • Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
  • Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
  • Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion
  • Understand client’s reporting methods
  • Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
  • Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
  • Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
  • Lead client meetings, including weekly status updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed
  • Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
  • Maintain clear documentation of processes, timelines, and deliverables across your accounts

Requirements

  • 2-3 years of experience in digital advertising, marketing, or client services
  • Strong client management and communication skills, with confidence leading data driven conversations
  • Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
  • Comfortable working cross-functionally with technical and non-technical teams
  • Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
  • Experience with campaign management tools, platforms, or reporting systems a plus
  • Self-starter with a collaborative attitude, eager to learn and contribute
  • Willingness to travel as needed

Tech stack

Excelcampaign management toolsreporting systems

Benefits

Unlimited PTOExcellent medical, dental, and vision coverageEmployee EquityEmployee Discounts, Virtual Wellness Classes, and Pet Insurance

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