AdTechTalent
Other29 days agoHybrid

Smartly

Customer Success Manager

customer successsocial advertisingFacebookPinterestSnapchatTikTokcustomer experienceclient managementconsultative adviceSmartly.io

Key details

Salary

$75K – $100K

Employment type

Full-time

Seniority

Mid-level

Years experience

5-10

Location

New York, US

Full job description

Customer Success Manager role to manage a growing book of business, driving adoption, renewals, expansion, and advocacy. Serve as main contact for customers, specialize in Smartly.io platform and social advertising, build relationships with customers and partners, provide consultative advice, and collaborate across teams. Requires 5+ years in customer success or similar role, advanced social advertising knowledge, strong communication skills, and willingness to travel. Benefits include 5 weeks PTO, healthcare, 401K matching, equity grants, wellness benefits, and more. Salary range $75,000 - $100,000. Hybrid work model based in New York, NY.

What you'll do

  • Act as the main point of contact for customers to deliver exceptional customer experience
  • Become a specialist in the Smartly.io platform and digital advertising to solve customer problems and provide best practices
  • Build and foster strong relationships with customers and partners like Facebook and Pinterest
  • Be the voice of customers to inform sales process and product roadmap
  • Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering teams
  • Contribute to building a world-class Customer Success organization and knowledge library
  • Optimize existing processes and enhance Customer Success initiatives

Requirements

  • 5+ years of relevant experience in a customer success or similar customer-facing function
  • Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
  • Highly empathetic with a positive attitude and strong desire to help customers reach their goals
  • Results-driven mentality with a bias for action and collaboration
  • Ability to explain complex concepts clearly and translate data into insights
  • Self-driven, entrepreneurial spirit
  • Strong spoken and written communication skills
  • Willingness and ability to travel for meetings, conferences and industry events

Tech stack

FacebookPinterestSnapchatTikTokSmartly.io platformsocial advertising

Benefits

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick daysGenerous healthcare packages & mental health benefitsMonthly wellness benefit and learning reimbursement opportunities401K plus matching & equity grantsVolunteer time off days & company donation matching opportunitiesChoice of computer (MAC or PC)Stock optionsMedical/dental/vision insuranceRetirement savings benefitsParental leaveLife insurance and disability benefits

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