Customer Success Manager (6 months fixed term contract) responsible for managing Criteo’s retail media partnerships with retailers. Key duties include executing retailer strategies, tracking partnership KPIs, monitoring revenue pacing, providing performance updates, leveraging reporting tools for insights, supporting analytics and troubleshooting, maintaining retailer documentation, supporting data access via UI and API, collaborating with technical teams, preparing Quarterly Business Reviews, coordinating stakeholders, supporting campaign activation and optimization, educating retailer teams, and managing billing queries. Requirements include fluency in English, experience in customer success or account management within retail media or ad tech, strong analytical skills, excellent communication, and ability to work cross-functionally in a fast-paced environment. Benefits include hybrid working, career development, health and wellness support, inclusive culture, competitive salary, and potential equity. Location: Barcelona, Spain.
What you'll do
Execute the retailer strategy and annual plan defined with the market Lead
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Requirements
Fluent in English; additional European languages are a plus (Spanish, Italian, Polish or Czech)
Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising
Strong analytical mindset with the ability to translate data into actionable insights
Excellent stakeholder management and communication skills
Comfortable working cross-functionally in a fast-paced environment
Detail-oriented, proactive and solutions-focused
Benefits
Hybrid working model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level
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