Customer Success Manager

What you'll do

• Manage and nurture own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and resolve advertiser issues including scaling budgets and campaign performance
• Take full ownership and responsibility of growing and managing own book of business and develop vertical expertise
• Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising
• Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers, Smartly Customer Success Managers and product development team to maintain quick feedback loop

Requirements

• 3+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
• Experience in a customer success or similar customer-facing function
• Proactive problem-solver with a positive attitude
• Comfortable addressing technical challenges and collaborating with technical teams
• Results-driven mentality with bias for action and collaboration
• Ability to explain complex concepts clearly and translate data into actionable insights
• Strong spoken and written communication skills in English
• Ability to work hybrid from Berlin office 3 days a week or more
• Willingness to travel for meetings, conferences and industry events
• Previous knowledge of Smartly or similar players is a plus

Tech stack