customer successaccount managementretail mediaad techdigital advertisingstakeholder managementanalyticsreportingcampaign optimizationhybrid work
Key details
Salary
Not specified
Employment type
Fixed Term Full Time
Seniority
Mid-level
Years experience
3-5
Location
Barcelona, Spain
Full job description
Customer Success Manager responsible for managing Criteo’s retail media partnerships with retailers. Key duties include executing retailer strategies, tracking partnership KPIs, monitoring revenue pacing, providing performance updates, leveraging reporting tools for insights, supporting analytics and troubleshooting, maintaining retailer documentation, supporting data access, partnering with technical teams, preparing Quarterly Business Reviews, coordinating stakeholders, supporting campaign activation and optimization, educating retailer teams, and managing billing queries. Requirements include fluency in English, experience in customer success or account management in retail media or ad tech, strong analytical skills, excellent communication, cross-functional collaboration, and being detail-oriented and proactive. The role offers a hybrid work model, career development programs, health and wellness benefits, a diverse team, competitive salary with performance rewards, and potential equity. Location: Barcelona, Spain.
What you'll do
Execute the retailer strategy and annual plan defined with the market Lead
Track and deliver against key partnership KPIs
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Requirements
Fluent in English; additional European languages are a plus (Spanish, Italian, Polish or Czech)
Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising
Strong analytical mindset with the ability to translate data into actionable insights
Excellent stakeholder management and communication skills
Comfortable working cross-functionally in a fast-paced environment
Detail-oriented, proactive and solutions-focused
Benefits
Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level
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