Customer Success Manager role at Smartly managing global enterprise customers across Meta, TikTok, YouTube, and Google DV360 platforms. Responsibilities include growing customer portfolios, building relationships with stakeholders, driving product adoption, leading strategic conversations, and collaborating cross-functionally. Requires 4+ years in digital marketing with experience in SaaS, MarTech, or AdTech, strong understanding of digital advertising platforms, technical collaboration skills, and ability to work hybrid from London office with travel. Benefits include inclusive culture, healthcare, equity options, flexible hybrid work, and career development.
What you'll do
Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360)
Build multi-threaded, trust-based relationships with operational and executive stakeholders
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Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention
Translate customer goals into clear success plans, platform strategies, and measurable outcomes
Lead strategic customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities
Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence product direction
Bring industry insights, platform best practices, and Smartly expertise to every customer interaction
Contribute to internal initiatives to improve customer engagement, scale team operations, or strengthen cross-functional workflows
Mentor peers and share best practices to support growth of the global Customer Success team
Maintain deep, up-to-date knowledge of Smartly’s products and the broader digital marketing ecosystem
Requirements
4+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
Successfully managed enterprise-level customers and driven measurable business impact
Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
Comfortable addressing technical challenges and collaborating closely with technical teams
Ability to translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth
Clear and confident communication across all levels, including senior and executive stakeholders
Proactive problem-solver with a growth mindset and positive, collaborative attitude
Ability to work in a hybrid model from London office (3 days per week)
Willingness to travel for customer meetings, conferences, and industry events as required
Fluent in English; additional languages are a plus
Inclusive global culture with diverse perspectivesGlobal impact influencing customers' success and business growthHealthcare packages and mental health servicesWork-life balance with paid holidays and family leaveEquity options and performance-based rewardsCompetitive compensation and career development opportunitiesFlexible hybrid workplace with option to work abroad for up to 30 days annually
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