TripleLift
Accountant
Detroit, United States; New York, US•5 months ago
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accountingpayrollcompensation
Marketing2 months agoHybrid
Smartly
Customer Success Manager
customer successdigital marketingonline marketingcustomer engagementaccount managementMetaPinterestSnapchatTikTokSmartlypaid advertisingcustomer-facinghybridLondon
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
London, United Kingdom
Full job description
Customer Success Manager role at Smartly focused on managing and growing customer accounts in digital marketing. Responsibilities include advising customers on online marketing strategies, resolving advertiser issues, owning a book of business, developing vertical expertise, and collaborating with platform partners and product teams. Requires 3+ years experience in paid digital advertising, customer success or similar role, strong communication skills, problem-solving ability, and willingness to work hybrid from London office and travel. Experience with platforms like Meta, Pinterest, Snapchat, TikTok, and Smartly is beneficial.
What you'll do
- Manage and nurture own customer accounts through day-to-day communication and online marketing expertise
- Work closely with customers to hone their online marketing strategy and resolve advertiser issues including scaling budgets, campaign performance, and manual work
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