AdTechTalent
customer success2 days agoRemote

Smartly

Customer Success Manager

customer successdigital advertisingsocial advertisingagency managementMetaPinterestSnapchatTikTokGoogleprogrammaticSmartly platformhybrid worktrainingconsultative advice

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Amsterdam, Netherlands

Full job description

Customer Success Manager role managing enterprise agency clients to drive retention and growth through consultative advice and product adoption of the Smartly platform. Responsibilities include being the main contact for agency partners, providing expertise in digital advertising, collaborating with sales and onboarding teams, building educational programs, and fostering relationships with agencies and partners. Requires 3+ years in customer success or similar, advanced knowledge of Meta, Pinterest, Snapchat, TikTok advertising, with Google, programmatic, and Smartly experience as pluses. Must work hybrid in Amsterdam or London office (3 days/week) and travel for business events. Benefits include healthcare, equity, paid leave, career development, and flexible hybrid work options.

What you'll do

  • Act as main point of contact for agency activation partners
  • Deliver exceptional experience and ensure value from social advertising
  • Provide consultative advice and best practices on Smartly platform and digital advertising
  • Partner with Agency Sales to develop and execute agency development strategy
  • Collaborate across functions including Sales, Onboarding, Technical Solutions, Product, and Engineering
  • Partner with Onboarding teams on training procedures for agency teams
  • Build and deliver educational programs on Smartly solutions
  • Build and foster strong relationships with agencies and partners like Meta, Snap, TikTok, Pinterest, and Google
  • Represent agency voice to inform product roadmap
  • Contribute to building a world-class Agency Customer Success organization and knowledge library
  • Optimize existing processes and enhance Customer Success initiatives

Requirements

  • 3+ years of relevant experience in a customer success or similar customer-facing function
  • Advanced knowledge of digital advertising across Meta, Pinterest, Snapchat and TikTok
  • Google experience beneficial but not essential
  • Programmatic experience and Smartly experience are strong pluses
  • Highly empathetic with a positive attitude
  • Results-driven mentality with bias for action and collaboration
  • Ability to explain complex concepts clearly and translate data into insights
  • Self-driven, entrepreneurial spirit
  • Strong spoken and written communication skills
  • Ability to hybrid work in Amsterdam or London office (3 days a week)
  • Willingness and ability to travel for quarterly business reviews, conferences, and industry events

Tech stack

MetaPinterestSnapchatTikTokGoogleSmartly platformProgrammatic

Benefits

Inclusive global culture with diverse teamGlobal impact on customers' success and business growthHealthcare packages and mental health servicesPaid holidays and family leaveEquity options and performance-based rewardsCompetitive compensationCareer development opportunitiesFlexible hybrid workplace with option to work abroad up to 30 days annually

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