Customer Success Manager

What you'll do

• Manage and nurture own customer accounts through day-to-day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and resolve advertiser issues
• Take full ownership and responsibility of growing and managing own book of business and develop vertical expertise
• Develop and maintain excellent knowledge and skills for Smartly tool and digital marketing
• Build, manage and develop strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat, and TikTok
• Collaborate with customers and cross-functional product teams to maintain a quick feedback loop

Requirements

• 3+ years of paid digital advertising across platform partners
• Experience in a customer success or similar customer-facing function
• Proactive problem-solver with a positive attitude
• Comfortable addressing technical challenges and collaborating with technical teams
• Results-driven mentality with bias for action and collaboration
• Ability to explain complex concepts clearly and translate data into actionable insights
• Strong spoken and written communication skills in English
• Ability to create connections and engage confidently with a variety of audiences
• Ability to work hybrid from London office 3 days a week
• Willingness to travel for meetings, conferences, and industry events
• Previous knowledge of Smartly or similar players is a plus

Tech stack