AdTechTalent
Other8 days agoHybrid

Criteo

Customer Success Manager

customer successtechnical supportbusiness supportSQLMS ExcelGrafanaPrometheusclient onboardingtrainingtroubleshootinghybrid work

Key details

Salary

Not specified

Employment type

Permanent Full Time

Seniority

Mid-level

Years experience

3-5

Location

Limassol, Cyprus; Yerevan, Armenia

Full job description

Customer Success Manager role to provide technical and business support to clients using BidSwitch products. Responsibilities include troubleshooting, client onboarding, training, documentation, and collaboration with internal teams. Requires 3+ years of customer support experience, strong communication, technical aptitude, SQL and MS Excel knowledge; Grafana and Prometheus experience is a plus. The position offers a hybrid work model with offices in Yerevan, Armenia and Limassol, Cyprus.

What you'll do

  • Provide prompt, accurate and efficient business and technical support to customers via email, ticket tracking system and online meetings
  • Diagnose and troubleshoot technical issues reported by clients
  • Monitor client health metrics and discrepancies between BidSwitch and customers
  • Create and maintain clear and comprehensive technical documentation including FAQs, troubleshooting guides, and best practices
  • Assist in onboarding new clients and conduct training sessions
  • Gather client feedback on product, support process, and areas for improvement
  • Collaborate with Engineering and Product Management teams to provide client insights and contribute to product development

Requirements

  • 3+ years experience providing business and technical support to external customers
  • Excellent communication skills, both written and verbal
  • Ability to convey technical information clearly and understandably
  • Strong technical aptitude and problem-solving skills
  • Ability to think analytically and logically
  • Proven initiative in taking proactive steps to address issues
  • Aptitude for recognizing when to escalate problems timely
  • C1 English level
  • Russian language skills are a plus
  • Strong experience with MS Excel
  • Knowledge of SQL
  • Experience with Grafana and Prometheus is a plus

Tech stack

MS ExcelSQLGrafanaPrometheus

Benefits

Hybrid working model blending home and in-office experiencesLearning, mentorship and career development programsHealth benefits, wellness perks and mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level

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