The Trade Desk
Business Development GM (Holdco)
New York, New York, United States•19 days ago
$134K – $245K
business developmentsalesagency
customer success5 days agoHybrid
Basis Technologies
Customer Success Manager
customer successaccount managementSAPenterprisestakeholder managementSaaScustomer engagementproduct renewalsco-marketing
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
5-10
Location
Addison, Texas, United States
Full job description
Customer Success Manager role reporting to Customer Success Director. Manage North America-based Enterprise customers using SAP technology. Responsibilities include driving customer engagement, fostering collaboration between customers and internal teams, identifying expansion and renewal opportunities, collaborating on product improvements, and leveraging co-marketing opportunities. Requires 5+ years in Customer Success or account management with experience managing mid-to-large Enterprise accounts, proactive account management, stakeholder management, communication skills, and experience in fast-paced SaaS or tech scale-up environments. SAP ecosystem experience is desirable. Benefits include competitive salary and bonus, medical/dental/vision insurance, 401(k) with employer match, HSA and FSA accounts, life insurance, PTO, hybrid working, global work flexibility, parental leave, volunteer day, learning and development support, and mental health initiatives.
What you'll do
- Manage and partner with North America-based Enterprise organisations using SAP technology
- Drive customer engagement by understanding customer goals and aligning products and services
- Foster collaboration between customers and internal stakeholders to resolve queries and issues
- Identify opportunities for expansion, cross-sell, and upsell within account portfolio
- Work closely with Customer Success team to accelerate product renewals
- Collaborate with customers and Development team to drive product enhancements based on feedback
- Discover and leverage co-marketing opportunities such as case studies
Requirements
- 5+ years of experience in a Customer Success or account management function managing mid-to-large value Enterprise accounts
- Experience in proactive account management uncovering and driving opportunities within existing accounts
- Experience managing senior stakeholders and navigating complex organisations
- Exceptional communication and stakeholder management skills
- Ability to present and articulate business value of technically complex software products to technical and non-technical audiences
- Experience working in a fast-paced environment, ideally in a tech scale-up or high-growth SaaS business
- Desirable: Experience within the SAP ecosystem
- Desirable: Experience supporting customers through complex technology landscapes or large-scale enterprise system change programmes
Tech stack
SAPSaaS
Benefits
Competitive salary and bonusMedical, Dental, and Vision insurance401(k) with up to 6% employer matchHealth Savings Account (HSA) with bi-monthly employer contributionsFlexible Spending Account (FSA)Life insurance and AD&D coverage15 days PTO, increasing to 20 days with tenureHybrid workingGlobal Flexibility (work abroad up to 1 month per year)Enhanced Parental LeavePaid Volunteer DayAccess to $1,000+ in Learning and Development support per yearCertified Mental Health First Aiders and mental health support initiatives
Apply now
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