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Smartly
Customer Success Intern
internshipcustomer successdigital advertisingSaaSMetaTikTokGooglePinterestSnapchatmarketing technologypaid mediacustomer retentiongrowthcross-functional collaboration
Key details
Salary
From $20
Employment type
Full-time
Seniority
Entry
Years experience
0-2
Location
New York, New York, United States
Full job description
Smartly is offering a paid 10-week Customer Success internship in New York City for Summer 2026. The intern will gain foundational knowledge of digital advertising, Smartly’s platform, and customer success strategies by shadowing managers, participating in meetings, completing training on major ad platforms (Meta, TikTok, Google, Pinterest, Snapchat), and supporting workflows such as meeting prep, note taking, lifecycle tracking, and reporting. Candidates should be full-time rising juniors or seniors or recent graduates pursuing degrees in Marketing, Advertising, Communications, Business, Media, or related fields, with strong communication and problem-solving skills, interest in digital advertising and SaaS, and legal authorization to work in the US without sponsorship. The internship pays $20/hour for approximately 30 hours per week, with hybrid work arrangements.
What you'll do
- Shadow Customer Success Managers and participate in customer-facing meetings including onboarding calls, status meetings, QBRs, and renewal discussions
- Learn how Customer Success partners cross-functionally with Product, Sales, Partnerships, Support, and Marketing teams
- Build foundational knowledge of Smartly’s platform ecosystem and customer product usage
- Complete product and digital ecosystem trainings across major advertising platforms
- Support Customer Success workflows through meeting preparation, customer note taking, lifecycle tracking, reporting support, and performance analysis
- Develop understanding of customer lifecycle management, retention strategy, and growth opportunities
- Contribute to a final project tied to a real business need or customer success initiative
- Collaborate with teams across Smartly’s NYC office
Requirements
- Full-time rising junior or senior enrolled at an accredited 4-year college or university, or recent graduate
- Pursuing or recently completed a degree in Marketing, Advertising, Communications, Business, Media, or related field
- Interest in digital advertising, marketing technology, SaaS, or customer-facing roles
- Strong communication, organization, and problem-solving skills
- Enjoy working collaboratively and learning in a fast-paced environment
- Curiosity about social platforms such as Meta, TikTok, Pinterest, Snapchat, and Google
- Legally authorized to work in the United States without sponsorship
Tech stack
MetaTikTokGooglePinterestSnapchatSmartly platform
Benefits
Paid internship at $20 per hourApproximately 30 hours per week10-week structured learning and hands-on experienceExposure to digital advertising strategy, SaaS, customer success, and cross-functional collaboration
Apply now
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