AdTechTalent
Ad Ops4 months agoHybrid

Smartly

Customer Delivery Manager

project managementdigital advertisingmediasocialprogrammaticGoogle SheetsMicrosoft Excelcreative deliveryQAcampaign managementad-ops

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Philippines

Full job description

The Customer Delivery Manager oversees end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move smoothly from planning to execution on schedule. Responsibilities include managing timelines, coordinating cross-functional stakeholders, maintaining team alignment on priorities and deliverables, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role ensures quality and consistency of creative outputs, meeting strategic objectives and delivery standards. Requires 3+ years project management and digital advertising experience with a media background (social/programmatic), proficiency in Google Sheets or Microsoft Excel, excellent communication, negotiation, time management, and multitasking skills. Must be amenable to NORAM working hours and hybrid setup.

What you'll do

  • Manage end-to-end creative delivery process
  • Engage and collaborate daily with internal teams
  • Create reports and provide insights
  • Complete activities according to best practice and SOPs
  • Self-manage time and tasks, prioritize to meet deadlines
  • Own creative delivery communication (briefing → production → QA → launch → reporting)
  • Confirm and manage timelines and turnaround time (TAT)
  • QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
  • Build campaign structures (e.g. decision tree), ensure alignment of media and creative
  • Ensure creative strategies are deliverable and delivered efficiently
  • Utilize industry/platform knowledge for idea generation

Requirements

  • Flawless written and verbal communication skills
  • 3+ years of project management experience
  • 3+ years in digital advertising with media background (social/programmatic)
  • Proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data
  • Ability to negotiate and deliver difficult news to clients/stakeholders
  • Excellent time management, coordination, and prioritization skills
  • Great attention to detail, highly organized, self-starter
  • Able to multitask and meet critical deadlines in a fast-paced environment
  • Good team player with a positive attitude
  • Amenable to NORAM working hours (8:00pm to 5:00am)

Tech stack

Google SheetsMicrosoft Excel

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