Customer Delivery Manager

What you'll do

• Manage end-to-end creative delivery process
• Engage and collaborate daily with internal teams
• Create reports and provide insights
• Complete activities according to best practice and SOPs
• Self-manage time and tasks, prioritize to meet deadlines
• Own creative delivery communication (briefing → production → QA → launch → reporting)
• Confirm and manage timelines and turnaround time (TAT)
• QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
• Build campaign structures (e.g. decision tree), ensure alignment of media and creative
• Ensure creative strategies are deliverable and delivered efficiently
• Utilize industry/platform knowledge for idea generation

Requirements

• Flawless written and verbal communication skills
• 3+ years of project management experience
• 3+ years in digital advertising with media background (social/programmatic)
• Proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data
• Ability to negotiate and deliver difficult news to clients/stakeholders
• Excellent time management, coordination, and prioritization skills
• Great attention to detail, highly organized, self-starter
• Able to multitask and meet critical deadlines in a fast-paced environment
• Good team player with a positive attitude
• Amenable to NORAM working hours (8:00pm to 5:00am)

Tech stack