Customer Care Specialist DACH (German Speaker)

What you'll do

• Deliver excellent client experience by troubleshooting and resolving technical, creative, financial, and campaign-setup requests
• Act as client advocate and escalate performance-related questions to commercial teams
• Work alongside top client profiles to drive performance and satisfaction
• Educate and empower advertisers on platform features and best practices
• Provide first-level product support via email and live chat with SLA adherence
• Partner with internal teams to escalate and resolve complex requests
• Manage CRM with high-quality case management and data accuracy
• Track and own KPIs such as reply time, resolution time, and CSAT
• Contribute to process optimization and AI adoption
• Collaborate as a strong team player within a multinational Customer Care Team

Requirements

• Fluency in German and English
• French or Spanish is a plus
• Strong passion for problem-solving and delivering client solutions
• Strong communication skills, both written and verbal
• Client-first mindset balancing empathy with efficiency
• Excellent organizational skills and ability to multitask
• Collaborative spirit and enjoyment of cross-team work
• Ability to learn quickly and adapt to change
• KPI-driven mindset comfortable using data to improve performance
• Curiosity, creativity, and confidence to innovate
• Passion for client education and enablement
• Enthusiasm for AI, innovation, and experimentation

Tech stack

Benefits