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Criteo

Customer Care Intern

customer careinternshipCRMSalesforceAI toolscommunicationproblem solvingteamworkMicrosoft Office

Key details

Salary

Not specified

Employment type

Internship

Seniority

Entry

Years experience

0-2

Location

Gurgaon, India

Full job description

Customer Care Intern role based in Gurgaon, India. This 6-month internship involves supporting the Global Customer Care team by managing customer inquiries via email and chat, providing accurate information about products and policies, resolving issues empathetically, documenting interactions in CRM/Salesforce, collaborating with other departments, participating in training, and supporting administrative tasks. Requirements include a degree in Business, Communications or related field, excellent communication skills, exposure to AI tools, problem-solving skills, teamwork ability, and proficiency or familiarity with Microsoft Office and CRM software. The role operates on EMEA shift (12:30 PM IST - 09:30 PM IST). Benefits include a hybrid work model, learning and career development programs, health and wellness support, inclusive team environment, attractive salary with performance rewards, and potential equity.

What you'll do

  • Assist the customer care team in managing customer inquiries via email and chat
  • Understand Criteo's policies & tools and provide accurate and timely information to customers
  • Resolve customer issues and complaints with empathy and professionalism
  • Document and track customer interactions using CRM/Salesforce
  • Collaborate with other departments to ensure customer needs are met
  • Participate in training sessions to improve product knowledge and customer service skills
  • Support the team in various administrative tasks as needed

Requirements

  • Completed a degree in Business, Communications, or a related field
  • Excellent verbal and written communication skills
  • Exposure to AI tools and technologies
  • Strong problem-solving abilities and attention to detail
  • Ability to work well in a team environment
  • Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus
  • Positive attitude and a willingness to learn

Tech stack

CRMSalesforceMicrosoft Office SuiteAI tools

Benefits

Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level

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