AdTechTalent
Other2 days agoOn-site

Viant Technology

CRM Administrator

CRMautomationAIworkflowAPIssystem integrationprocess improvementpanel management

Key details

Salary

$100K – $130K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Boston, United States

Full job description

Seeking a CRM Administrator to manage and optimize CRM systems, workflows, and automations supporting the full panelist lifecycle. Responsibilities include CRM platform administration, designing scalable workflows, developing AI-powered automations, partnering with cross-functional teams to solve operational challenges, monitoring system performance, managing integrations, troubleshooting issues, and ensuring compliance with policies and security standards. Requires 3-7 years of experience in CRM administration or related roles, hands-on experience with CRM platforms and workflow automations, knowledge of AI tools and APIs, strong analytical and communication skills. Benefits include fully paid health insurance, paid parental leave, and unlimited PTO. Salary range $100,000 - $130,000.

What you'll do

  • Own the administration, configuration, and ongoing optimization of the organization's CRM platform and panel management systems
  • Design, build, and maintain scalable workflows and automations that support the full panelist lifecycle including recruitment, onboarding, engagement, retention, support, and offboarding
  • Develop AI-powered workflows and intelligent automations to improve operational efficiency, reduce manual processes, enhance support operations, and optimize panel management
  • Partner with cross-functional stakeholders to identify operational challenges and translate business requirements into scalable system solutions
  • Monitor system performance, workflow effectiveness, and data quality, proactively identifying opportunities for improvement
  • Create and maintain dashboards, reports, documentation, and process maps to support operational visibility and decision-making
  • Manage integrations between CRM platforms, internal databases, and third-party applications using APIs and automation tools
  • Troubleshoot system issues, investigate workflow failures, and provide technical support for operational teams
  • Recommend and implement continuous process improvements that enhance scalability, operational efficiency, and the panelist experience
  • Ensure system configurations, workflows, and data management practices align with organizational policies, security standards, and compliance requirements

Requirements

  • 3–7 years of experience in CRM administration, systems management, operations technology, or a related technical operations role
  • Hands-on experience administering CRM platforms and building workflow automations
  • Experience designing scalable operational processes and lifecycle automations
  • Experience with AI tools, automation platforms, and intelligent workflow solutions
  • Experience working with APIs, system integrations, or low-code/no-code automation platforms
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to manage multiple priorities and projects independently
  • Excellent communication and cross-functional collaboration skills

Tech stack

CRM platformsworkflow automationsAI toolsautomation platformsAPIslow-code/no-code automation platforms

Benefits

fully paid health insurancepaid parental leaveunlimited PTO

Apply now

Ready to take the next step in your career? Click the button below to continue to the application process.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.