The Creative Onboarding Specialist at Smartly enables designers to maximize value from Smartly’s Creative Suite by delivering expert training, supporting strategic customer conversations, and ensuring integration with design tools like Adobe Creative Cloud, Figma, and After Effects. Responsibilities include acting as a subject matter expert, partnering with Customer Success for demos and pitches, building training programs, conducting live demos, collaborating across teams to improve adoption, developing educational materials, measuring training effectiveness, and staying updated on design trends and advertising best practices. Candidates should have at least 4 years of design experience, proficiency in Adobe Photoshop, Illustrator, Figma, After Effects, familiarity with HTML5, experience delivering training, strong communication skills, understanding of creative workflows in digital advertising, customer focus, project management skills, and preferably experience with LMS platforms or content creation tools. A degree in Graphic Design, UI/UX, or related field or equivalent experience is required. The role is full-time and hybrid, based in the Philippines.
What you'll do
Act as the main subject matter expert on Smartly’s Creative Suite and creative tooling, supporting Customer Success, Sales, and Product with advanced creative guidance
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Partner closely with Customer Success to support pitches, demos, and exploratory creative conversations focused on advanced capabilities and workflows
Build and deliver training programs, workshops, and best practice sessions for new and experienced designers using Smartly’s tools
Conduct expert-level live demos (virtual and in-person) to help designers integrate Smartly with Adobe Creative Cloud, Figma, After Effects, and other industry-standard tools
Collaborate with teams across Customer Success, Sales, and Product to identify common creative pain points, upskilling needs, and opportunities to improve user adoption
Develop documentation, guides, tutorials, and templates to support ongoing creative education and self-serve learning
Measure the effectiveness of training and enablement programs using adoption, retention, and customer feedback metrics, and iterate based on insights
Stay current with design trends, creative software, AI in creative, and evolving advertising best practices to ensure Smartly’s creative training is modern and relevant
Requirements
At least 4 years of hands-on experience as a designer
Strong expertise in digital advertising, graphic design, UI/UX, illustration, or motion design
Highly proficient in Adobe Photoshop, Illustrator, Figma, After Effects
Familiar with HTML5 and other creative tools
Proven experience delivering creative or technical training to advanced learners
Ability to clearly communicate and demo complex creative concepts to experienced designers
Understanding of creative workflows end-to-end, especially within digital advertising and campaign production
Empathetic, customer-focused, and comfortable driving designer-to-designer conversations
Ability to manage multiple projects independently in a fast-paced environment
Experience with LMS platforms or content creation tools (a plus)
Degree in Graphic Design, UI/UX, or a related field—or equivalent experience
