Smartly seeks a Creative Operations Knowledge Migration Intern to support operational documentation, knowledge resources, communications, and training materials for a product and workflow migration. The role involves working cross-functionally to translate operational changes into clear resources, auditing existing documentation, identifying content gaps, supporting content governance, tracking dependencies, coordinating training sessions, and assisting with migration-readiness initiatives. Candidates should have interest or experience in instructional design, communications, technical writing, training, or knowledge management, strong writing and presentation skills, organization, and the ability to manage multiple stakeholders. This internship runs approximately 30 hours per week from October 6 through December 17, 2026, based in Chicago, Illinois.
What you'll do
Support the development and organization of operational documentation and knowledge resources for an upcoming product and workflow migration
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Translate operational changes into clear knowledge articles, process guides, FAQs, job aids, and other reference materials
Partner with Product, Process, Training, and Workflow Owners to gather and validate information
Review and audit existing documentation for accuracy, completeness, and accessibility
Identify content gaps and help ensure documentation is ready ahead of key migration milestones
Support content governance and help maintain consistency across resources
Track documentation, communication, and training dependencies
Help coordinate and schedule training sessions across relevant teams
Support migration-readiness tracking and provide updates on documentation and training progress
Assist with additional communications and operational-readiness initiatives as needed
Requirements
Interest in or experience with instructional design, communications, technical writing, training, knowledge management, or a related area
Strong writing and editing skills
Highly organized and detail-oriented
Strong verbal and written presentation skills
Ability to simplify complex information and turn it into clear, accessible resources
Comfortable coordinating with multiple stakeholders and managing competing priorities
Takes initiative and follows through on tasks
Eager to learn about creative operations, product migrations, and change management
Comfortable working in a fast-paced, cross-functional environment
Benefits
Practical experience in creative operations and knowledge managementExposure to product and workflow migration initiativesExperience creating and governing operational documentationCross-functional project coordination experienceAbility to translate complex information into clear and practical resourcesExperience tracking documentation and training dependenciesPractice identifying content gaps and supporting migration readinessExposure to training coordination and change-adoption efforts across teams
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