Corporate Systems Support Specialist, Americas

What you'll do

• Deliver hands-on deskside support at NYC Global HQ for hardware, software, networking, and peripheral issues
• Run AV for live events including all-hands meetings, town halls, executive briefings, and company events
• Provide white-glove support to C-level executives and senior leadership for devices, conferencing, and collaboration tools
• Manage the full lifecycle of end-user devices including procurement coordination, inventory tracking, computer refreshes, asset tagging, shipping, and decommissioning across U.S. offices
• Support onboarding of new hires through IT orientation sessions and device provisioning
• Ensure conference rooms’ AV and collaboration equipment are standardized, operational, and ready
• Triage, prioritize, and close incoming IT requests within SLA; create permanent fixes and knowledge base articles
• Collaborate with global Corporate Systems team across EMEA and APAC on standards and escalations
• Maintain office equipment and shared peripherals including printers and conference room AV

Requirements

• 2–4 years of hands-on IT support experience in a corporate environment
• Strong troubleshooting skills across macOS and Windows OS
• Experience managing hardware logistics including device lifecycle, inventory, asset management, and shipping
• Hands-on experience maintaining and troubleshooting printers and office peripherals
• Experience supporting and operating conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams)
• Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent)
• Experience running IT onboarding and new hire orientation (advantage)
• Experience with Google Workspace end-user support (advantage)
• Experience with MDM platforms (JAMF, Workspace ONE) (advantage)
• Experience with Okta or similar identity platforms (advantage)
• Strong interpersonal and communication skills
• Self-starter with a proactive, service-first mindset and strong attention to detail
• Ability to manage competing priorities in a dynamic, high-energy environment

Tech stack

Benefits