The Commercial Intelligence & Analytics Manager will build and lead a team within Revenue Operations to support global commercial intelligence and reporting. Responsibilities include managing the full lifecycle of reporting and analytics solutions, establishing scalable operations, processes, governance, and performance measures, and driving continuous improvement and automation including AI-enabled workflows. The role requires 9+ years of experience in commercial intelligence, BI, reporting, analytics or data delivery, with strong leadership, technical skills in SQL and BI tools (Power BI, Tableau), and experience managing complex delivery operations. The position is based in Gurgaon, India, with a hybrid work model. Benefits include hybrid work, career development, health and wellness support, diversity and inclusion, competitive salary, and potential equity.
What you'll do
Build and lead a new team within Revenue Operations supporting global commercial intelligence and reporting
Establish a scalable analytics operations function delivering reliable, high-quality insights and reporting solutions
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Own the operational lifecycle of reporting and analytics solutions from design through maintenance and enhancement
Translate business requirements into effective delivery plans
Establish clear execution standards and ensure consistent delivery
Establish processes, governance and performance measures including intake, backlog management, capacity planning, prioritization, SLAs, quality controls and documentation standards
Monitor delivery performance, manage risks and dependencies, and drive accountability
Identify opportunities to simplify and automate reporting and analytics processes including AI-enabled solutions
Recruit, coach and develop team members
Foster a culture of ownership and continuous improvement
Build strong working relationships across global and cross-functional teams
Requirements
9+ years of relevant experience in commercial intelligence, BI, reporting, analytics or data delivery
Experience leading people and/or managing complex delivery operations
Proven ability to lead, develop and motivate a team
Strong understanding of BI and reporting technologies, data models and reporting architecture
Practical experience using SQL and tools such as Power BI, Tableau or equivalent platforms
Experience managing end-to-end delivery including backlog and capacity management, prioritization, delivery planning, quality assurance, incident resolution and continuous improvement
Strong analytical and problem-solving skills
Ability to translate business requirements into technical solutions
Excellent stakeholder management and communication skills
Experience collaborating across global, cross-functional teams
Structured, proactive and results-oriented mindset
Ability to build processes from scratch, establish operational rigor, manage ambiguity and drive accountability
Interest in automation, AI-enabled workflows and scalable analytics solutions
Strong experience with ticket-based request management and structured stakeholder engagement
Tech stack
SQLPower BITableauBI and reporting technologiesAI-enabled workflows
Benefits
Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level
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