Collections Specialist - Spanish Speaking

What you'll do

• Perform collection calls and correspondence in a fast-paced goal-oriented collections department
• Responsible for collections on assigned accounts by proactively contacting clients via telephone, email, and written correspondence
• Issue statements and copy invoices to clients when requested
• Maintain understanding of the status of all accounts receivable ledger for each customer, identifying potential payment issues
• Establish and maintain effective working relationships with internal and external customers
• Provide weekly and monthly reporting to Corporate Credit and Collections Manager
• Work closely with Associate Manager and Credit & Collections Manager providing timely updates weekly
• Proactively resolve issues within assigned accounts efficiently, collaborating with billing, revenue, order management, business development, and account managers
• Escalate to management team when needed to accelerate collection process
• Prepare and process payment proposals, manual payments, customer refunds ensuring approvals and timely processing
• Maintain client receivable ledgers including processing account adjustments, small balance write-offs, customer reconciliations, and credit memos after approval
• Ensure audit queries are answered timely
• Support cash allocation by obtaining remittance advice
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Provide department cover when required
• Conduct customer visits if required

Requirements

• 1-2 years’ experience in a high volume, high-pressure, credit and collections role preferably within the ad-tech, tech, and/or media industries
• Studying towards a NCM or CICM qualification
• Experience working in a global collections team across different regions and currencies
• Experience working with ERP systems, preferably Oracle Cloud
• Previous debt management and collections software experience (e.g., FIS GetPaid) advantageous
• Strong interpersonal and communication skills
• Ability to build positive working relationships across departments and levels
• Good judgement and ability to prioritize and handle multiple responsibilities
• Initiative-taking with analytical perspective and good numerical skills
• Ability to work effectively with a wide variety of partners
• Able to handle a busy workload with conflicting priorities
• Personable and approachable with a hands-on and can-do attitude
• Strong customer service skills and ability to liaise across multiple international locations
• Alignment with corporate values: Openness, Grit, Agility, Vision, Generosity, Full-Heartedness

Tech stack